FAQs

Since the weight of the glass will only be supported by the head and the sill, a silicone joint will significantly lessen the strength of your window. Silicone joints are still a viable glazing option, however they need to be implemented carefully and with prudent consideration to the wind load and local topography.

The reveal is a timber surround fitted to the fin of the window or door and used for installing the product into timber framing.  The reveal becomes the internal frame of your window otherwise known as the ‘window sill’ or door covering the stud. The architrave attaches to the reveal to cover the gap between the reveal and the plasterboard (or internal lining).  A variety of reveal sizes are available depending on your construction type.

The size of the reveal is the combined width of the timber stud, the internal lining and cavity (for brick veneer). Wideline recommends you discuss reveal sizes with your builder before organising quotes or ordering windows.

Every house is different, are you replacing an existing window, extending or building a new house? What construction type are you using? All of these things will influence how to measure your window, therefore Wideline highly recommends seeking the assistance of a licensed builder to measure your window and door openings. This will ensure you receive the right product and pricing when requesting a quote and placing an order.

This question can have multiple answers depending on your location. Advances in glass has also meant there are many options for thermal insulation these days.

Double glazed glass provides good thermal insulation. Due to the air space between the two panels, less heat is transferred between the exterior and interior of your home. This means that in winter less heat is lost to the outside, and in summer less heat is allowed inside.

There are other glazing options available which can help with thermal insulation. Please look at the energy efficiency section of the website for more details.

Glass however is not the only consideration when it comes to thermal insulation. The type of material will also impact on thermal insulation, timber will generally have better insulation properties than a commercial aluminium frame for instance. Please speak to your local Wideline showroom for further information on thermal insulation solutions.

In an area that is subjected to a large amount of wind and rain, it is best to use a 300pa sill. This will be of great assistance in sealing your home. Your Wideline Sales representative will be able to assist you more in this area.

In terms of sound insulation, the most effective glass is laminated glass, as it absorbs sound more effectively than any other variety of glass.

Your local council will be able to give you a definite answer on this query.

Yes, all Wideline windows & doors are covered by a written 7-year guarantee. You can view the warranty information here.

Yes we are open on weekends. Our weekend opening hours are:

Tuggerah – Saturday 9am till 3pm. Closed Sunday.

Parramatta – Saturday 9am till 12 midday. Closed Sunday.

Broadmeadow – Closed Saturday and Sunday.

Yes. As well as our two colour ranges with 24 colours , Wideline also offers a specialised colour matching service. If you can dream it, we can create it. Simply speak to our friendly team at your nearest Wideline showroom.

You can turn your garage into a room by replacing a roller door with a sliding door. You will need to have a builder measure and quote for this change. If you don’t have a builder in mind you can contact us on 1300 943 354 and we can refer you to an independent installer in your area that is familiar with our products.

Yes, you can! You will want to have your builder measure and quote for you to install a door in place of a window, as structural adjustments to the window cavity will need to be made to accommodate a door.

Some of our handles can be colour matched to your aluminium frame colour for an additional cost. This will however depend on the colour that you require and the type of handle you have chosen. In our Horizon range the handles come in black as standard. It is best to chat to your sales representative when asking for a quote to see what colour options are available to you.

We are a supply only company and we do not come out to your property to measure and quote. Your builder/installer is the person that needs to do the final measuring before signing off on your order. If you don’t have a builder/installer in mind, contact the Wideline team on 1300 943 354 and we can recommend an installer in your area who is familiar with our products.

We have standard sizes in our Horizon residential range. Our Paragon commercial range is all custom made. You can find our standard sizes on our website, just click this link and choose the Horizon Technical Guide.

Everything is made to order and we do not keep any stock. All our orders are custom made to suit your needs.

Yes, we can certainly help you if you require windows and doors rated to your specific BAL zone. We can supply custom fit solutions for all bush fire attack levels up to and including BAL-40. When requesting a quote, just let your Wideline representative know your BAL rating. For further information please visit our bushfire rating page.
 

We are a window and door manufacturer so we are a supply only company for residential properties. If you need help with window installation, we can recommend an independent installer in your area who is familiar with our products. Call us on 1300 943 354 for more information.

Please note we do offer a supply and install service for commercial projects. Please contact us on 1300 343 354 for all Commercial Project enquiries.

All our windows are made to order. Our architectural Paragon range allows great design versatility that is adaptable for each project. With a variety of options available, Wideline’s windows and doors can be custom made to perfectly match your home's architectural style. Contact our friendly team to see how we can make the perfect window for you.

Wideline timber products are sent out in a raw natural finish ready to be stained or primed ready for painting. A natural finish allows you to decide the stained look you want. If you order windows with a natural finish you will then need to stain the product or prime and paint within a month of receiving the windows and doors. A pre-primed finish requires the product to be painted and will still require an undercoat and an application of a final finish.

We have an easy to use quoting tool application located on our website where you can submit your quotation requests. It is a handy tool where you are able to upload plans and/or window schedules. If you don’t have plans, that’s OK, the quoting tool asks you the right questions to help us provide you with a thorough quote. Once submitted one of our sales representatives will email your completed quote within 48 business hours. Click on this link to go to our quoting application.

Timber products must be sealed as soon as possible, at least within a month of delivery. Apply two coats of stain, paint or sealer for a lasting finish. Exterior quality finishes must be applied to all products exposed to rain and direct sunlight. Timber must be primed before painting. It’s important that the top and bottom of doors are sealed well to prevent moisture from seeping into the end grain.

It is no longer a question of timber OR aluminium, many houses now use a mix of materials depending on the look and feel for each room. When choosing between timber and aluminium, consider the style of the house, maintenance required, energy rating, BAL rating and price. The main points to consider when choosing between timber and aluminium are the maintenance, look and material qualities. Timber windows and doors require more maintenance but offer greater energy efficiency than aluminium. Aluminium requires very little maintenance and can achieve a better bushfire rating. The visual difference between timber and aluminium windows is a personal preference.

Our SmartGlass is a single glazed, Low-E insulating glass that is designed to keep your house cool during summer and warm during winter. It also comes in neutral and grey toned options which offer direct sunlight protection for those exposed windows and doors. You can read more about our glass options here.

Glass is a major element in your building’s design because it provides light, ventilation, has the ability to reduce external noise and improves security. Read more about glass options here to choose the right glass for your requirements.

Safety glass is glass that is laminated or toughened. It is required in bathrooms as well as in doors or windows where there is a risk of human impact with the glass surface.

SmartGlass™ is a Low-E glass that has insulated single glazing for comfort. It is also available as safety glass.

The placement and size of windows and doors in your home will affect the architectural design as well as the overall comfort of your home. Have a look at our window planning guide to help you decide the best window placement and sizes for your home. With the right type of glass, windows and doors can have larger panes of glass and still maintain energy efficiency standards.

Many of our products are capable of achieving BAL-40, with different combinations of glazing and seals. Contact your local Wideline representative regarding your project for more information.

WERS stands for Window Energy Rating Scheme. The Window Energy Rating Scheme enables windows and doors to be rated and labelled for their annual energy impact on a whole house, in any Australian climate. WERS is part of the Australian Federal Government’s Australian Greenhouse Office and industry incentive as a commitment to improve Australia’s energy efficiency and reduce greenhouse gas emissions. WERS is part of the Building Code of Australia and assesses a whole house on its energy efficiency.

We recommend that you use a high quality, external timber stain or paint. The colour of stain or paint you use is your personal preference, but the greater the weather exposure, the lighter the colour should be. Opaque stain finishes will give more UV protection and longer life than semi clear finishes. Gloss finishes also give more protection.

Wideline uses sustainably sourced Western Red Cedar or Merbau timber. Western red cedar is a hard wearing softwood that is stable under almost any climate condition. It will not warp and is naturally resistant to insects. Merbau is a dense hardwood used for its strength, durability and colour. Some products are also offered in Meranti timber species. You can view more information about sustainably sourced timber and green-tag certification here.

Wideline manufactures awning windows, bi-fold windows, casement windows, double hung windows, sliding windows, louvre windows and fixed windows in timber and aluminium. Our windows are available in a slim-line residential range, and a robust architectural range. We also make an award winning integrated flashing system especially designed for lightweight construction. You can view more details on Halo Aquashield® here.

Wideline carries a range of spare parts for old and new Wideline windows and doors. From wheels, to handles, our 3 showrooms stock the products you need. We are unable to stock everything so if it is something out of the ordinary or if you are unsure it is our product, please call our team on 1300 943 354. We are currently working on an online ordering system so you will also be able to order all your Wideline spare parts through our website!

Our windows and doors are installed in many builders’ display homes, and they can also be seen at our window and door showroom’s in Sydney, Newcastle and on the Central Coast.

The areas of the home where safety glass is required has increased over the last few years. The use of safety glass is determined by the size and location of windows and doors. Safety glass is best used in any area where there is a risk of impact with a glass surface. Areas of the home that must use safety glass include around stairs, all glass doors, bathrooms and areas with full glass height that can be mistaken for openings.

The Building Code of Australia has window regulations for openable windows, to reduce the risk of people falling from windows. By law, windows above the ground floor with a fall of two meters to the ground, need to be fitted with either a device to restrict the window’s opening, or a suitable barrier. We believe windows should be able to operate as they are intended to, without risking the safety of your family, so we created the SafeLine® fall prevention screen.

Window restrictions and options available with each window range:

 - With our Horizon window range, you can either have window restrictors added which will prevent your window from opening more than 100mm, or install SafeLine® fall prevention screens.

- If you are using the Paragon range, you will need to use SafeLine® screens on upstairs openable windows.

- For our Natura range, the window opening will require the use of a window restrictor.

Our SafeLine® fall prevention screens are made with resilient mesh for maximum strength and let your window operate as they were intended. Speak to us on 1300 943 352 about having SafeLine® safety screens installed on your windows.

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