Spare parts refunds and returns
Check the colour, description and quantity of each spare part before you place your order.
All product sales are final. Please choose carefully as no refunds or returns are given for change of mind or wrong product selection. If you require assistance selecting from our online shop, please contact our sales staff before purchase.
Sales of spare parts may be eligible for refund where the item is returned and received in original, unused condition. Refunds are processed via bank transfer only. You will need to provide a receipt to confirm proof of purchase in order to receive a refund. Delivery costs are non-refundable.
If you receive an item that is faulty or damaged, please contact us with your order number and details about the product. We will respond to you with instructions for replacing the item. The item can be replaced with the same item or exchanged for another item.
Wideline is not responsible for lost or stolen packages that have been confirmed to be delivered to the address entered on order. Tracking information will be provided to the customer to investigate.
How and when we deliver
Wideline have chosen a very streamlined and simple postage solution to ensure your purchases are received quickly and without incident. We deliver our online shop products within Australia using Australia Post Services.
We will quote for your shipping costs before confirming your order and update your total in the shopping cart for your approval.
Delivery within Australia
Wideline uses Australia Post Standard Service or Express service. You can nominate which shipping service you would like to use at checkout. Tracking is offered with both Australia Post services, offering email tracking advice. Find out more about current delivery times here.
For any address listed OUTSIDE the next day delivery network, Australia post will use the fastest delivery methods possible, but cannot honour next day delivery. Tracking is offered with both Australia Post services offering email tracking advice.
Need help?
Contact us for questions related to refunds and returns.