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We’re here to help. If you can’t find the information you are looking for below in our Frequently Asked Questions please get in touch with our team.

Product
What style of doors does Wideline make?

Wideline manufactures glass entry doors, bi-fold doors, sliding glass doors, sliding stacker doors and hinged doors in aluminium and timber. Our aluminium doors are available in Horizon slim-line residential range, Ascend designer range, and Paragon robust architectural range. Our Natura range timber doors are made from western red cedar or meranti.

What type of windows does Wideline make?

Wideline manufactures awning windows, bi-fold windows, casement windows, double hung windows, gas and electric strut windows, sliding windows, louvre windows, sashless windows and fixed windows in timber and aluminium. Our aluminium windows are available in Horizon slim-line residential range, Ascend designer range, and Paragon robust architectural range. Our Natura range timber windows are made from western red cedar or meranti.

Can I order my windows with flashing included?

Yes you can! Wideline has designed a unique award-winning flashing system especially for lightweight construction. Halo Aquashield™ is integrated into the window itself, prefit at the factory so your windows are delivered to site ready to install. So not only will Halo flashing prevent moisture penetrating into the building envelope, it will also save you time and money in installation.

Talk to our team to learn more about Halo Aquashield™, exclusive to Wideline.

Do you keep ready-made windows and doors in stock?

Everything is manufactured to order, we do not keep any stock. All products are custom made to suit your needs.

What’s the difference between your aluminium ranges?

Horizon residential range has a narrower aluminium profile for those wanting a slim frame look. Horizon door heights go up to 2.4mm.

Ascend designer range has a sleek robust frame and stylish selection of hardware. Ascend door heights go up to 2.7mm.

Paragon architectural range has a robust 100mm or 150mm main frame allowing for larger panels and expanses of glass, along with a greater range of stylish hardware. Paragon door heights go up to 3m.

Can I get aluminium windows and doors in any colour?

Yes! As well as our standard Essentials Range and Custom Collection of 24 industry-leading colours, Wideline also offers a specialised colour matching service. If you can dream it, we can create it. Simply speak to our friendly team at your nearest Wideline showroom.

Do you colour match handles to the aluminium frame colour?

Some of our handles can be colour matched to your aluminium frame colour. This will however depend on the colour that you require and the type of handle you have chosen. In our Horizon and Ascend ranges all hardware comes in black as standard, unless you specify otherwise. It is best to chat to your sales representative when asking for a quote to see what colour options are available to you.

How do I choose between aluminium or timber windows and doors?

It is no longer a question of timber OR aluminium, many houses now use a mix of materials depending on the look and feel for each room. When choosing between timber and aluminium, consider the style of the house, maintenance required, energy rating, BAL rating and price.

The main points to consider when choosing between timber and aluminium are the maintenance, look and material qualities. Timber windows and doors require more maintenance but offer greater energy efficiency than aluminium. Aluminium requires very little maintenance and can achieve a better bushfire rating. The visual difference between timber and aluminium windows is a personal preference.

What type of timber does Wideline use?

Wideline uses sustainably sourced Western Red Cedar or Merbau timber. Western red cedar is a hard wearing softwood that is stable under almost any climate condition. It will not warp and is naturally resistant to insects. Merbau is a dense hardwood used for its strength, durability and colour. Some products are also offered in Meranti timber species. You can view more information about sustainably sourced timber and green-tag certification here.

How are Wideline timber products finished?

Wideline timber products are sent out in a raw natural finish ready to be stained or primed ready for painting. A natural finish allows you to decide the stained look you want. If you order windows with a natural finish you will then need to stain the product or prime and paint within a month of receiving the windows and doors. A pre-primed finish requires the product to be painted and will still require an undercoat and an application of a final finish.

How do I paint timber windows and doors?

Timber products must be sealed as soon as possible, at least within a month of delivery.

Apply two coats of stain, paint or sealer for a lasting finish. Exterior quality finishes must be applied to all products exposed to rain and direct sunlight. Timber must be primed before painting.

It’s important that the top and bottom of doors are sealed well to prevent moisture from seeping into the end grain. Take care also to avoid the hardware and seals as the paint finish can affect product operation.

What type of finish does Wideline recommend for timber windows and doors?

We recommend that you use a high quality, external timber water-based stain or paint.

The colour of stain or paint you use is your personal preference, but the greater the weather exposure, the lighter the colour should be. Opaque stain finishes will give more UV protection and longer life than semi clear finishes. Gloss finishes also give more protection.

Are Wideline windows and doors covered by warranty?

Wideline windows and doors are covered under a 7 year guarantee. Glass is covered for a period up to 3 years. Moving parts up to 2 years. Find more information about our warranty .

What can I do about condensation on my windows?

It’s a common assumption that condensation is caused by faulty windows. In fact, the opposite is true. Modern windows are designed to reduce ventilation making your home more air tight which in turn traps moisture that can lead to condensation and dampness, potentially causing mould to occur.

Read our Guide to causes and tips for controlling condensation in your home.

Do you sell replacement parts?

Yes, we do carry a range of spare parts for old and new Wideline windows and doors. From wheels, to handles, our showrooms stock the products you need or they can be posted to you. Get in touch with our team to help identify the part you need.

Can I replace a roller door with a sliding door?

You can turn your garage into a room by replacing a roller door with a sliding door. You will need to have a builder measure and quote for this change. If you don’t have a builder in mind you can contact us on 1300 943 354 and we can refer you to an independent installer in your area that is familiar with our products.

Service
Where can I see Wideline products?

You can see Wideline products on display at: any of our five Wideline Showrooms in NSW; Port Macquarie, Newcastle, Central Coast, Sydney and Liverpool (link to Showrooms); a Wideline distributor or licensee Showroom (link to distributors, licensees); a Display Home (link to Display Homes). =

What areas are Wideline products available in?

Wideline distribute throughout NSW. Our distributors in Victoria deliver around the Melbourne and Latrobe Valley areas, to find out about the delivery areas in Victoria contact them direct.

Are you open on weekends?

Yes, our  Newcastle, Central Coast and two Sydney Showrooms are open on Saturdays. Find the opening hours here.

How can I organise a quote?

Easy. Just get in contact with one of our sales team to request a quote. Either visit a showroom or submit a quote request online.

Even if you don’t have building plans yet, that’s OK, we’ll ask you the right questions to produce a thorough quote. Once you submit an online request, one of our sales representatives may call you to discuss your ideas, then send you the quote by email.

Are your products Australian made and owned?

Yes! Wideline is an Australian family owned and operated business since 1971. Our products are manufactured in NSW. Read more about our story.

Do you come out to measure and quote?

We are a supply only company and we do not come out to your property to measure and quote. Your builder/installer is the person that needs to do the final measuring before signing off on your order. If you don’t have a builder/installer in mind, contact the Wideline team on 1300 943 354 and we can recommend an installer in your area who is familiar with our products.

Do you install?

Wideline offers manufacture and supply of windows and doors for residential properties. We do not provide installation service at this time.

If you need help with window or door installation we can provide a list of independent builders or contractors in your area who are familiar with our products and licensed for this type of work. Wideline does not receive commissions or any other monetary benefit from your transaction. Our list is provided for your reference and is not a referral or endorsement, so please talk to the builder / contractor to satisfy yourself in the first instance.
If you prefer to use your own contacts for installation of Wideline products we can provide installation guidelines for your licensed trades persons on request.
Please note that we do offer a supply and installation service for commercial projects. Contact us on 1300 343 354 for all Commercial Project enquiries.

Technical
Do you have standard sizes?

We have standard sizes in our Horizon aluminium range. You can find our size charts here.

Does Wideline make special sized windows?

Our architectural Paragon range allows great design versatility that is adaptable for each project. With a variety of options available, Wideline’s windows can be custom made in a variety of shapes and sizes to perfectly match your home’s architectural style. Contact us to see how we can make the perfect window for you.

How should I measure my windows?

Every house is different, are you replacing an existing window, extending or building a new house? What construction type are you using? Read our guide to getting measurements right.

All of these things will influence how to measure your window, therefore Wideline highly recommends seeking the assistance of a licensed builder to measure your window and door openings. This will ensure you receive the right product and pricing when requesting a quote and placing an order.

What is a reveal?

The reveal is a timber surround fitted to the fin of the window or door and used for installing the product into timber framing. The reveal becomes the internal frame of your window otherwise known as the ‘window sill’ or door covering the stud. The architrave attaches to the reveal to cover the gap between the reveal and the plasterboard (or internal lining).

A variety of reveal sizes are available depending on your construction type. Refer to our reveal size chart for more information and also see our measuring diagrams for brick and clad home applications.

The size of the reveal is the combined width of the timber stud, the internal lining and cavity (for brick veneer). Wideline recommends you discuss reveal sizes with your builder before organising quotes or ordering windows.

What is NatHERS?

NatHERS stands for Nationwide House Energy Rating Scheme. NatHERS enables windows and doors to be rated and labelled for their annual energy impact on a whole house, in any Australian climate.

NatHERS assesses a home’s potential heating and cooling energy use. The scheme uses a star rating system to rate the energy efficiency of a home, improving liveability and helping home owners save on energy bills through smarter design planning.

NatHERS star ratings meet the mandatory energy efficiency requirements of the National Construction Code of Australia.

Where can I find your product energy ratings?

Wideline products are testing through a NatHERS approved Certified AFRC (Australian Fenestration Rating Council) Simulator. Find our door and window energy ratings here.

Why do my second storey windows need to be restricted and what options do I have?

The Building Code of Australia has window regulations for openable windows, to reduce the risk of people falling from windows. By law, windows above the ground floor with a fall of two meters to the ground, need to be fitted with either a device to restrict the window’s opening, or a suitable barrier. We believe windows should be able to operate as they are intended to, without risking the safety of your family, so we created the SafeLine™ fall prevention screen.

Window restrictions and options available with each window range:

– With our Horizon window range, you can either have window restrictors added which will prevent your window from opening more than 100mm, or install SafeLine™ fall prevention screens.

– If you are using the Paragon range, you will need to use SafeLine™ screens on upstairs openable windows.

– For our Natura range, the window opening will require the use of a window restrictor.

Our SafeLine™ fall prevention screens are made with resilient mesh for maximum strength and let your window operate as they were intended. Speak to us on 1300 943 352 about having SafeLine™ safety screens installed on your windows.

Do your windows and doors comply with BAL ratings?

Wideline has designed a range of aluminium windows and doors that are certified to meet the requirements bushfire prone zone up to BAL-40, and timber windows and doors up to BAL-29. For more information about product BAL ratings visit our Bushfire Ratings page.

How can I find out what Terrain Category my local area is rated at?

Your local council will be able to give you a definite answer on this query.

Which sill should I opt for in an exposed location?

In an area that is subjected to a large amount of wind and rain, it is best to use a 300pa sill. This will be of great assistance in sealing your home. Your Wideline sales representative will be able to assist you more in this area.

Will the use of silicone joints weaken my window?

Since the weight of the glass will only be supported by the head and the sill, a silicone joint will significantly lessen the strength of your window. Silicone joints are still a viable glazing option, however they need to be implemented carefully and with prudent consideration to the wind load and local topography.

Glass
I am looking for energy efficient glass for my windows, what should I use?

Our SmartGlass is a single glazed, Low-E insulating glass that is designed to keep your house cool during summer and warm during winter. It also comes in neutral and grey toned options which offer direct sunlight protection for those exposed windows and doors. You can read more about our glass options here.

What type of glass is best?

Glass is a major element in your building’s design because it provides light, ventilation, has the ability to reduce external noise and improves security. Read more about glass options here to choose the right glass for your requirements (link to Glass page)

What type of glass is the best for thermal insulation?

We have a variety of solutions for thermal performance including laminated, Low-e and double glazing. For more information see our Glass page.

Glass however is not the only consideration when it comes to energy efficiency! The type of material will also impact on thermal insulation, timber will generally have better insulation properties than a commercial aluminium frame for instance. Please speak to your local Wideline showroom for further information on thermal insulation solutions.

What is the best glass to use for acoustic performance?

In terms of sound insulation, the most effective glass is laminated glass as it absorbs sound more effectively than any other variety of glass.

Read more about common solutions for noise reduction here.

What is SmartGlassTM?

SmartGlass™ is a Low-E glass that has insulated single glazing for comfort. It is also available as safety glass.

What is safety glass?

Safety glass is glass that is laminated or toughened. It is required in bathrooms as well as in doors or windows where there is a risk of human impact with the glass surface.

Which windows and doors need to have safety glass?

The areas of the home where safety glass is required has increased over the last few years. The use of safety glass is determined by the size and location of windows and doors. Safety glass is best used in any area where there is a risk of impact with a glass surface.

Areas of the home that must use safety glass include around stairs, all glass doors, bathrooms and areas with full glass height that can be mistaken for openings.

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